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SM Support(Alex)

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SM Support(Alex) last won the day on December 4

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About SM Support(Alex)

  • Rank
    Advanced Member
  1. Restart my account (help please)

    Hi, We are sorry you have had to wait. However our game support team has been very busy this past weekend due to the server outage and subsequent issues.
  2. NEW UPDATE!!!

    We will look to restore the upgrades and any lost player levels.
  3. Link account

    Hi, If you can provide the following information of the original account, via the in-game support, we will ensure your original account is restored. Club Name: Profile ID: #D Manager Level: Trophy Count/Arena level: League name(if applicable.) :
  4. Tutorial loading screen

    Over the weekend we experienced a major server outage. The issue was resolved and the servers became fully usable again. Unfortunately, some code was rolled back which introduced an issue for some users attempting to play matches with certain players in their Starting Lineup. Both issues are now believed to be resolved and full access to the game is available to all. Please let us know if you continue to experience any problems.
  5. Matches not playing

    Over the weekend we experienced a major server outage. The issue was resolved and the servers became fully usable again. Unfortunately, some code was rolled back which introduced an issue for some users attempting to play matches with certain players in their Starting Lineup. Both issues are now believed to be resolved and full access to the game is available to all. Please let us know if you continue to experience any problems.
  6. NEW UPDATE!!!

    Hi, As you have reported, there have been a number of technical issues since the release of the update and over the weekend. Having resolved the initial player rating issues on Friday, We had a major server outage on Saturday. Members of our team worked to resolve this, Unfortunately the solution appeared to role back the initial fix for the Player ratings. This left users with these players still unable to access the matches, as long as they were in the Starting Lineup. We believe both these issues have now been resolved and all users can access the game with all players. We are aware of the fact these issues have continued to occur on the League Pack opening day. We are allowing some time to confirm there are no further issues before we provide some compensation for the lost potential game time. We are very sorry for the inconvenience caused and appreciate your reports to keep us up to date. Please let us know if you continue to experience any further issues. Cheers,
  7. Can’t loads

    Have you previously been able to access the game? Are has this issue occurred from a completely fresh install?
  8. league name

    The name is selected at the point of creation. There is no way to change the name of the Leagues after this point. If you want to name a League you must create one and choose the name during the creation process.
  9. Accounts

    An inactive President of a League will be removed from the position and replaced with another League Member. There is certain criteria that must be met for a member or Vice President to be promoted. And a suitable candidate will be selected based on this, of which one element is activity. The account itself is not de-activated, just demoted from the position of President. Long term inactive League Members will also be removed from the League eventually.
  10. it's not a regular thing

    By design only 1 League Pack should have been available to any 1 Club per week. The benefits of being able to change Leagues and unlock multiple level 10 packs are great. Yet the balance was wrong. Users were able to contribute goals from as little as a single match and receive benefits far greater than the level of contribution. As was previously announced in the latest update information we are shortly beginning work on the introduction of Tournaments. A future variety of which will provide the incentive to play outside of the League Pack. With regards to the added social side of this, this was not something we received much positive feedback about, rather the opposite tended to occur. With complaints of Clubs coming and going being highly detrimental to the stability of the Leagues.
  11. Emoticons

    This is something that has been discussed I believe, but I can't give a definite answer.
  12. Manager level 12

    If you view the Club Profile and scroll down it shows the information there.
  13. Lost my account

    If you can provide the following information of the original account, via the in-game support, we will ensure your original account is restored. Club Name: Profile ID: #D Manager Level: Trophy Count/Arena level: League name(if applicable.) :
  14. Free cash - Not working?

    We are aware of this issue for iOS users. Currently the adverts are provided by only one ad network. We have been monitoring the stats and know that the match rate (number of requests that successfully show ads) is lower than we expect. We have been looking into adding mediation between a number of providers, which we expect to be included with the next major update.
  15. Lag

    We have experienced some server issues over the weekend. Reports have identified trouble joining leagues and the communication within the leagues. Some improvements to the servers have been made, so it is possible these users unable to rejoin may have experienced this issue? If users can confirm that they remain unable to join the league while there is space please request they inform us in the game and we will work to find and resolve any issues.
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