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SM Support(Alex)

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SM Support(Alex) last won the day on September 13

SM Support(Alex) had the most liked content!

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About SM Support(Alex)

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    Advanced Member
  1. Free cash - Not working?

    We are aware of this issue for iOS users. Currently the adverts are provided by only one ad network. We have been monitoring the stats and know that the match rate (number of requests that successfully show ads) is lower than we expect. We have been looking into adding mediation between a number of providers, which we expect to be included with the next major update.
  2. Lag

    We have experienced some server issues over the weekend. Reports have identified trouble joining leagues and the communication within the leagues. Some improvements to the servers have been made, so it is possible these users unable to rejoin may have experienced this issue? If users can confirm that they remain unable to join the league while there is space please request they inform us in the game and we will work to find and resolve any issues.
  3. Lag

    Looking at your latest post you have reported the issue with your league through the in game support? Can you confirm if these users had joined the League and been promoted by existing, trusted members of the League?
  4. Cant comment or request xp in league chat page

    We are very sorry you have experienced performance issues over the weekend. We appear to have experienced some server issues over the weekend that affected the League Communication. We have made a number of alterations to improve the performance. We are continuing to monitor the server to identify any causes we may not of resolved. Please let us know if you continue to experience the issue.
  5. League pack not working?

    We are very sorry that this had affected your League. We have resolved the issue going forward.
  6. Cant comment or request xp in league chat page

    We are sorry to hear this. We believe any issues with League communication should now be resolved. Please confirm you are no longer experiencing the issues.
  7. Lag

    There has been a spike in users today. We have increased the server capacity to handle the additional requests. You should see the game return to the standard you regularly experience.
  8. Do you still require support to retrieve your original account?
  9. If you report this information through the in-game support our staff will be able to restore the original account.

    We sincerely apologise for the delay in having these designs available. The member of staff responsible for these has been unexpectedly unavailable. We hope to have more information in the near future. Once again, sorry.
  11. Lost my account!

    Hi, I believe this issue should now be resolved with your original account restored.
  12. Game has froze

    Sorry to hear this. Can you confirm: That you have played the game before? if so can you PM me your Club Name That the device time is set correctly? Can you PM me the location(country) you are attempting to access the game from?

    We're going to design each Arena so we'll have images attached, Not set in stone but likely to aim for the end of the month (of August)

    THE VOTES ARE IN! We have a three way tie for the number one spot England - Manchester, Mexico - Azteca and The Grid - Tron all with 4 votes. We will be back in the near future, hopefully with some mock-ups of what we see these Arenas appearing as. Feel free to provide your feedback or even your own mock ups of the winning Arenas.
  15. The Don

    There appears to be an issue with the Data Pack you are using. If you open the Settings menu (cog icon in the top right of the main screen). You will find an Option named "DATA PACK". Please tell us the Data Pack currently in use. And while you are there we would recommend loading a different Data pack. There are ratings to help guide your choice.