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SM Support(Alex)

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SM Support(Alex) last won the day on July 27

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About SM Support(Alex)

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    Advanced Member
  1. Game has froze

    Sorry to hear this. Can you confirm: That you have played the game before? if so can you PM me your Club Name That the device time is set correctly? Can you PM me the location(country) you are attempting to access the game from?
  2. HAVE YOUR SAY! - NEW ARENA

    We're going to design each Arena so we'll have images attached, Not set in stone but likely to aim for the end of the month (of August)
  3. HAVE YOUR SAY! - NEW ARENA

    THE VOTES ARE IN! We have a three way tie for the number one spot England - Manchester, Mexico - Azteca and The Grid - Tron all with 4 votes. We will be back in the near future, hopefully with some mock-ups of what we see these Arenas appearing as. Feel free to provide your feedback or even your own mock ups of the winning Arenas.
  4. The Don

    There appears to be an issue with the Data Pack you are using. If you open the Settings menu (cog icon in the top right of the main screen). You will find an Option named "DATA PACK". Please tell us the Data Pack currently in use. And while you are there we would recommend loading a different Data pack. There are ratings to help guide your choice.
  5. Abusive players

    For abusive players we recommend taking a screen shot of the abusive item and the Profile page of the Club posting it. Email those to the SM Arena email with a title clearly identifying the contents as abusive users.
  6. League Pack

    Its recommended that this would be reported via the in-game support so our team can access the account information directly. However there is a cut off point the evening before a league pack opens for contributions that you must have joined the League.
  7. Lost or Replaced Accounts - Please read

    It is usually restored within a few days I believe.
  8. Sort The Matchmaking

    Without knowing what your Trophy count is we cannot confirm that the matchmaking is correct. A percentage of your current Trophy Count will be added or deducted to determine the maximum and minimum Trophy Count of a potential opponent. As your trophies increase so does the sum of the percentage, so at higher trophy counts + / - 600 isn't unusual.
  9. Purchases

    Please report this through the in-game support, including your Transaction ID for the purchase in the report.
  10. My game stops loading

    Can you tell us two things: 1) The country you are accessing the game from & 2) Is your devices CLOCK set to the correct time?
  11. Lost account :(

    Please report this through the in-game support on your new account so we are able to easily trace both accounts and restore the original.
  12. League time going up

    We are aware of this issue, it occurs between midnight of the day the pack opens and the actual pack opening time. We will have this resolve once slightly more pressing issues have been resolved.
  13. Cannot request cards

    We have now identified and resolved the problem that was regularly causing this issue. You should no longer experience this going forward. We are very sorry for the inconvenience that has been caused while we dealt with the issue.
  14. Cant't watch videos

    Currently the adverts you see when attempting to get the Free Cash are provided by only one ad network. We have been monitoring the stats and know that the match rate (number of requests that successfully show ads) is lower than we would like for Apple devices. We are now looking into adding mediation between a number of providers, unfortunately this takes time to determine which providers are most suitable to our game. For example we can't have an ad network that pumps out content targeting 18+.
  15. Won't load past 50%

    This may sound like a daft question, but can you please confirm that your devices CLOCK is set to the correct time?
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